Business Applications 8 yrs Billing, Accounting, Call Center, ERP, Service Order, Data Warehouse, CRM, Mobile Workforce, Claims Automation
Expert Witness 7 yrs Expert for eCommerce Intellectual Property & Internet Patents, Web Copyright, Telecommunications, DOJ Network forensics.
Education
University of Pittsburgh, 1980 Degree in Computer Science Minor in E.E. Digital Circuit Design Graduate Study in Computer Networks (Results published in Byte Magazine)
Industries
Telecommunications11 yrs. --- Billing (Consumer & Inter-exchange Billing), Service Order, Call Center, Network Usage, GIS & Facilities Management
Utilities 5 yrs. --- Mobile Workforce Management, ERP system integration, Customer Appointment systems, Web Gas Auction/Nomination
Insurance 3 yrs. --- CRM Policyholder Services, e-Commerce Personalization & Data Mining, On-line Web Claims entry and automation